At Carplus we are proud of our 100% commitment to customer service and satisfaction. If you have a complaint about the service you’ve received, you can contact us by post – Alpha House, Regis Road, London, NW5 3EW or email email@example.com
You will be kept fully informed of the status of your complaint at all stages.
We will acknowledge receipt of the complaint within 3 days. Our aim will be to send you our final written response within 4 weeks but no later than 8 weeks.
We will consider a complaint closed when we have made our final response to you. This does not prevent you from exercising any rights you may have to refer the matter to the Financial Ombudsman Service.
If you have a regulated consumer credit contract arranged by us and are not satisfied with our Final Response, you may be eligible to refer the matter to the Financial Ombudsman.
You can contact the financial Ombudsman at the following address:
We’ll maintain records and provide the Financial Ombudsman Service or the Financial Conduct Authority, on request, details of all complaints handled by us.